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> support > email
setup
Setting up Email on your computer
for problems sending and receiving Email
AFTER it was
already setup and working, go to email
help
Info you'll need before
you setup your computer email
Eudora 5 setup
Eudora 4 and earlier
setup
Netscape Communicator
4.x setup
Outlook Express WINDOWS
setup
Outlook Express 4.x
MAC setup
About default email
accounts
How to test
your email
send
and receive your email with from someone else's computer (web
based Email)
FAQs
Information you will need before you setup your individual email accounts
| Information
Needed for your Email Program |
Example |
What to
enter
or
where to get this information |
| Your domain name |
yourwebsite.com |
This is
your website address |
| Your Account
Type |
always
select POP
(or POP3) |
You will
select POP
(or POP3) |
| POP (incoming)
mail server name |
yourwebsite.com |
Use your
website address |
| SMTP
(outgoing) mail server name |
this
is provided by your ISP
examples of this are:
for Earthlink customers - mail.earthlink.net
|
Your
ISP (Internet Service Provider) |
| Your
E-mail Address |
example:
john@yourwebsite.com |
Individual
Email accounts are created by your company's System Administrator. |
|
Login Name
or User ID
or User Name
or Account Name
|
This is the first half of your e-mail address.
Using the above example:
john
|
Individual
Email accounts are created by your company's System Administrator. |
| Password |
this
is your e-mail password
choose something that someone can't guess with numbers, capitol
letters, small letters
Example:
6CattbWUb
|
Individual
Email accounts are created by your company's System Administrator. |
Eudora 5
In Eudora, select the "Tools"
menu.
From this menu, choose "Options".
Select the "Getting Started" Category.
For Real Name, just enter your name as you want it to appear
on your Emails
(example: John Smith)
For "Return Address" put in your Email Address example:
john@yourwebsite.com
In the "POP account" or "Mail Server Incoming"
put in yourwebsite.com
For "Login Name" put the first half of your Email
Address
(If your E-mail address is john@yourwebsite.com, then put in
john )
For "SMTP server" or "Outgoing Server",
put in what your ISP has provided you.
Select "allow authentication"
Select "Checking Mail" Category
Mail Server should be yourwebsite.com
For "Login Name" put the first half of your Email
Address
(If your E-mail address is john@yourwebsite.com, then put in
john )
select "save on check"
select "save password"
Select Category "Incoming Mail"
Server Configuration select "POP"
Authentication Style select "Passwords"
Leave all else blank.
Select the "Sending Mail" Category.
Return Address is your Email Address john@yourwebsite.com
Domain to add (blank)
SMTP Server (This is provider by your ISP )
select" authorization"
select "immediate send"
select "send on check"Select the "Checking Mail"
Category. Ensure that the "Leave mail on server" box
is not selected.
Click here for an illustration of what these settings should
look like.
Click "OK". back to Email Support
Eudora 4 and earlier
In Eudora, select the "Tools" menu.
From this menu, choose "Options".
Select the "Getting Started" Category.
In the "POP account" dialog box put in yourwebsite.com
Select the "Sending Mail" Category.
In the "SMTP Server" dialog box, put in what was provided
by your ISP.
Select the "Checking Mail" Category.
Ensure that the "Leave mail on server" box is not selected.
Click "OK".
Netscape Communicator 4.x
select Edit, Preferences
select Mail & Newsgroups
select Identity
enter your name and Email Address
select Mail Servers
For incoming mail server, select add (or edit if you already have
an entry)
select the General Tab
for server name, put in yourwebsite.com
for server type select POP3 server
for user name, put in the first half of your Email Address
example: if your Email address is john@yourwebsite.com, put in john
select "remember password"
for "check for mail every..." enter whatever you want
select "automatically download new messages"
select the POP tab
be sure "leave messages on server" is NOT selected
For Outgoing mail server, enter what was provided by your ISP.
Outlook Express (Win95/98)
These instructions illustrate Microsoft Outlook Express and are valid
for versions 4.0 and higher. Note that you can also add email accounts
using these instructions, though both will appear under one Windows
profile. In Internet Explorer, start Outlook Express.
Select the "Tools" menu.
From this menu select "Accounts".
Select the "Mail" tab.
If you are entering a new Email address account, Click Add, then select
"Add Mail"
( if editing an existing account, see "editing an existing account"
below)
Enter the Display Name (Your Full Name) example: John Smith
Select "I already have an Email Address", then enter your
Email address
Set your incoming mail (POP3) to yourwebsite.com
Set your outgoing mail (SMTP) to whatever your ISP has provided you.
For account name, enter your user ID, which is the first half of your
Email Address
example, if your Email address is "john@yourwebsite.com",
put in john
Select Finish
Editing an Existing Account
In the "Mail" tab, select the account you wish to edit by
clicking on it once.
Click on "properties"
In the General Tab, "Mail Account" is just the name of your
email account (you can put in My Email)
"Name" is your full name example: John Smith
"Email Address" is your full Email addressSelect the "Servers"
tab.
Set your incoming mail (POP3) to yourwebsite.com
Set your outgoing mail (SMTP) to whatever your ISP has provided you.
Account Name is your user ID, which is the first half of your Email
Address.
example, if your Email address is "john@yourwebsite.com",
put in john Enter your password
Select "remember password" so you don't have to enter it
every timeDon't select anything else here.
Click "apply" then "OK"
Outlook Express 4.x (Macintosh)
These instructions illustrate Microsoft Outlook Express versions 4.0
and higher for Macintosh. Start Outlook Express.
Select "Preferences" from the "Edit" menu.
From the Preferences window, select "E-mail" under the "Accounts"
category.
If this is a new account, select New Account
For "Account Name", put in My Email, or what ever you want.
For "Account Type", select POP3
For "Full Name" put in you name, example: John Smith
For Email Address, put in your fulll Email address, example: john@yourwebsite.com
Set your SMTP server to whatever your ISP has provided you.
Account ID is your user ID, which is the first half of your Email
Address
example, if your Email address is "john@yourwebsite.com",
put in john
Set POP server to yourwebsite.com
Select "save password" and then enter your password
select "OK"
About your company's Main (default)
Email Account
Your company has a main user, which is the default user. This is the
Master Email account, which has a master Password. This password should
be only given to your System Administrator, or other high level staff
people. This password controls access to the Hosting
Sherpa which controls all of your company's Email accounts.
You can create "mail accounts" for all your company's people,
using the Hosting Sherpa.
Each person at your company can have an Email account. You also have
the Default Email, which will receive any Email sent to your company
that is not to addressed to an individual user. This is useful, because
you can have mail sent to
info@yourwebsite.com,
sales@yourwebsite.com,
support@yourwebsite.com,
or whatever you want and these accounts do not need to actually exist,
because ANY mail to ANYTHING@yourwebsite.com will all go to the
default user.
Also if someone spells an address wrong example johnnn@yourwebsite.com,
will go to default mail account.
Email FAQs
Is my username and password case sensitive?
Your user id is not case sensitive, but your password IS case sensitive.
How do I to change my default MAC email program?
Simple steps for changing the default email client in Mac OS 8.5.x
and above.
From the Finder, select menu item: Apple Menu > Control Panels
> Internet.
Click on the Email tab.
Click and hold on the 'Default Email Application' pulldown and select
your preferred email application.
Close the window.
When prompted click on Save to save changes.
How do I to change my default WINDOWS email program?
Click Windows Start > Settings > and select Control Panel.
Double-click Internet Options and select the Programs tab.
Use the E-mail pull-down menu and change it to the email client of
your choice.
When finished selecting, hit Apply.
Can I send and receive Email from another computer?
You can use a web based
Email site. All you need to know is your email address, and password.
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